Shipping & Delivery Policy

Last updated: 10 October 2026

At Sasha Nord, every personalised pet portrait is individually designed in Norway. Depending on your location and the product ordered, your artwork may be manufactured by Sasha Nord or one of our trusted production partners.

1. Local Delivery — Oslo, Asker & Bærum

Sasha Nord offers free personal delivery for locally produced pet portraits within Oslo, Asker and Bærum, Norway.

Your portrait is individually designed, printed and framed by Sasha Nord before being personally delivered to your address.

We may contact you to coordinate delivery and ensure your order arrives safely.

Free local delivery is available for eligible orders and addresses within our designated delivery area.

2. Delivery Elsewhere in Norway

Customers throughout Norway can order Sasha Nord pet portraits.

All personalised artwork is designed by Sasha Nord in Norway.

For most portrait sizes, orders outside Oslo, Asker and Bærum may be manufactured and shipped by our print-on-demand partners, including Gelato, Printify and Prodigi.

Our Trio and Family portraits, measuring 48 × 21 cm, are produced by Sasha Nord in Norway and shipped through Posten or another suitable delivery provider.

Standard nationwide delivery for eligible studio portrait orders is 149 NOK.

Shipping charges for other products are calculated according to their applicable shipping rates and displayed at checkout.

3. International Shipping

Sasha Nord serves selected international markets.

All personalised pet portraits are designed in Norway, while manufacturing and shipping arrangements vary according to the product and destination.

Our fulfilment partners may include Gelato, Printify and Prodigi.

Products may be manufactured in Norway or abroad, depending on their specifications and the chosen production partner.

International delivery availability and charges are determined at checkout.

4. Production and Processing

Many Sasha Nord products are made to order.

Production of personalised artwork begins once we receive the photographs and other information necessary to complete your order.

Production times vary according to artwork complexity, production method, order volume and availability.

If additional information is required, we may contact you before proceeding.

5. Shipping Costs

• Oslo, Asker and Bærum: Free personal delivery for eligible locally fulfilled pet portraits.

• Rest of Norway: Applicable shipping charges are displayed at checkout, including the 149 NOK standard studio shipping rate where offered.

• International orders: Shipping charges depend on the product, destination and fulfilment arrangement.

The full applicable delivery charge will be displayed before payment.

6. Delivery Times

Estimated delivery times depend on production time, destination, carrier and fulfilment provider.

Orders may experience delays due to transportation disruptions, customs procedures or other unforeseen circumstances.

Where a delivery estimate is provided, it is not a guaranteed delivery date unless expressly agreed as binding.

Customers retain their rights concerning delivery delays under applicable consumer law.

7. Customs and Import Charges

International orders may be subject to import taxes, customs duties or other charges.

Where such charges are payable by the customer, the applicable information will be disclosed before purchase as required by law.

Customers will not be charged undisclosed fees by Sasha Nord after placing an order.

8. Multiple Shipments

Orders containing multiple products may be produced at different locations and shipped separately.

Where tracking information is available, it will be communicated to the customer.

9. Incorrect Addresses and Failed Delivery

Please ensure your delivery information is accurate and complete.

If you discover an error, contact us promptly at sashanordco@gmail.com.

We will attempt to make reasonable corrections where possible.

Additional delivery charges resulting from incorrect information may apply where legally permissible and appropriately agreed.

10. Lost, Damaged or Undelivered Orders

If your order is damaged, lost or significantly delayed, please contact us with your order number.

We will investigate the issue and provide an appropriate remedy in accordance with applicable consumer law.

Sasha Nord remains responsible for its contractual obligations even when manufacturing or delivery is performed by third-party providers.

11. Contact Information

Sasha Nord
SASHA NORD BIRLAN
Organisation number: 938 414 165

Myrveien 25 D
1397 Nesøya, Asker
Norway

Email: sashanordco@gmail.com

Website: www.sashanord.no
International website: www.sashanord.com

Nothing in this policy limits mandatory consumer protection rights.